Mentioned in 22 AI use cases across 2 industries
Think of this as a playbook for turning your IT monitoring tools into a smart “control tower” that spots problems early, understands what’s going wrong across systems, and often fixes or routes issues automatically—using ServiceNow’s AIOps capabilities as the backbone.
This is like a super-smart traffic controller for your customer messages. Every email, chat, or ticket is instantly read by AI, understood, and sent to the right person or team without humans manually sorting the queue.
This is like having a super-smart mailroom clerk for your support team who instantly reads every incoming customer request, understands what it’s about, how urgent it is, and then sends it to exactly the right person or team to handle it best.
This is like an AI control tower for your IT systems that constantly watches logs, metrics, and alerts, spots issues before humans notice them, and suggests or triggers fixes automatically.
This is like giving your IT operations team a smart autopilot: it continuously watches all your systems, spots issues before they become outages, and automatically takes many of the routine actions a human operator would—only faster and at much larger scale.
This is like an AI-powered control tower for your IT systems: it watches all your monitoring tools, connects related alerts into a single story, and tells your teams what’s breaking and where, instead of drowning them in noisy notifications.
Think of AIOps as an always‑on control tower for your IT systems that watches all the logs, alerts and performance metrics, spots issues early, and suggests or triggers fixes automatically—like an experienced operations team that never sleeps and reads everything at once.
Think of AIOps as an AI control tower watching all your IT systems 24/7. It reads all the logs, alerts, tickets, and metrics, spots patterns humans miss, and then either recommends or automatically takes actions to keep systems healthy and prevent outages.
This is like giving your IT department a smart assistant that constantly watches all your servers, apps, and networks, learns what “normal” looks like, and alerts you early when something strange is happening—before it becomes a major outage.
Think of this as a supercharged help desk where an AI assistant works alongside your human support team—instantly answering common questions, routing tickets to the right agents, and suggesting replies so agents can resolve issues faster.
Imagine your entire IT environment—servers, networks, apps, cloud services—constantly watched by a smart assistant that never sleeps. It reads all the logs, alerts, tickets, and performance data, spots early warning signs, figures out what’s really important, suggests fixes, and in many cases can trigger automated responses before users even notice a problem.
Think of ServiceNow’s generative AI as putting a smart assistant inside your IT and customer service portal that can read tickets, your knowledge base, and system data, then talk to users, draft replies, summarize issues, and even kick off workflows automatically—without agents or employees doing everything manually.