Freshworks Inc. is a customer engagement and IT service management software company best known for its cloud-based products like Freshdesk and Freshservice. The company serves businesses of all sizes with SaaS solutions for customer support, sales, marketing, and internal IT operations.
This is like giving every support rep a super-smart assistant who can instantly read past tickets, policies, and FAQs, then draft helpful replies or answer customers directly in chat or email.
Think of this as a mood detector for your customersâ messages. It automatically reads emails, chats, and tickets and tags them as happy, neutral, or upset, so your team knows where to focus and how to respond.
This is like giving your helpdesk a tool that can instantly read every support ticket and judge how happy or upset the customer is, so managers know where fires are burning before they spread.
This is like a super-smart traffic controller for your customer messages. Every email, chat, or ticket is instantly read by AI, understood, and sent to the right person or team without humans manually sorting the queue.
This is like having a super-smart mailroom clerk for your support team who instantly reads every incoming customer request, understands what itâs about, how urgent it is, and then sends it to exactly the right person or team to handle it best.
This is like giving your shared support inbox a smart assistant that reads every incoming email, understands what the customer wants, creates or updates the right support ticket, and replies or routes it automatically instead of your agents doing it manually.
This is like an intelligent triage nurse for your support inbox. It reads each incoming support ticket, figures out how urgent and important it is, and assigns a priority automatically so your team works on the right things first.
This is like a smart filter for your sales pipeline that automatically ranks all your leads from âmost likely to buy soonâ to âleast likely,â so your reps know exactly who to call first.
Think of this as a smart, always-on receptionist and helpdesk team that can talk to customers by chat, voice, or video, answer most questions instantly, route complex issues to humans, and learn from every interaction to get better over time.
This is a sales CRM that behaves like a smart sales assistant: it keeps track of your leads, reminds reps what to do next, and uses AI to suggest who to call, what to say, and how to move deals forward faster.
This is like having a smart digital sales assistant that reads through all your incoming leads, scores how likely they are to buy, and flags the ones that deserve your teamâs attention first.
This is about choosing a sales CRM that has a builtâin âsmart assistantââit watches all your customer interactions, predicts which deals to focus on, and automates followâups so your reps sell instead of doing admin.
This is like giving every support agent a superâsmart colleague who has read all past tickets, help articles, and policies, and can instantly draft replies or answer questions based on your companyâs own data.
This is like giving your customer support team a tireless digital assistant that answers all the routine questionsâorder status, returns, simple troubleshootingâso human agents only deal with the tricky cases.
Think of this as a supercharged help desk where an AI assistant works alongside your human support teamâinstantly answering common questions, routing tickets to the right agents, and suggesting replies so agents can resolve issues faster.
This is like giving every customer their own tireless, super-trained support rep who can answer questions, solve common issues, and route complex problems to humansâinstantly and at any hour.
Imagine your support inbox has a super-smart teammate who instantly reads every ticket, understands what the customer is asking, searches all your past tickets and help docs, and then drafts the perfect reply or even solves it automaticallyâbefore a human agent has to touch it.
Think of this as a smart traffic cop for customer support: AI reads every incoming ticket, figures out what itâs about, how urgent it is, and who should handle it, then routes and responds faster than a human triage team ever could.