New Relic
New Relic, Inc. is an observability and application performance monitoring (APM) company that provides a cloud-based platform for monitoring, debugging, and optimizing software and infrastructure. Its platform ingests telemetry data across applications, infrastructure, logs, and browser/mobile experiences to help engineering and DevOps teams improve reliability and performance. New Relic serves enterprises and digital businesses across industries including technology, e‑commerce, media, and financial services.
AI Strategy
New Relic embeds AI and machine learning into its observability platform to automatically detect anomalies, correlate alerts, and accelerate incident response for software and infrastructure teams. Rather than offering standalone AI products, the company focuses on applied intelligence within its telemetry and APM stack, using ML models to surface insights from large volumes of metrics, traces, and logs. New Relic also integrates with third-party AI/ML tools and cloud services to support advanced analytics and automation use cases.
Key AI Products
Financials
Funding
Business Focus
Competitive Analysis
Strengths
- •Strong, mature observability and APM feature set covering metrics, traces, logs, and real user monitoring
- •Unified, cloud-based platform that simplifies telemetry ingestion and visualization for engineering teams
- •Deep ecosystem integrations with major cloud providers and popular developer tools
- •Reputation and installed base among enterprise and digital-native customers
Challenges
- •Intense competition from fast-growing observability vendors like Datadog and Dynatrace
- •Pricing and cost complexity concerns for large-scale telemetry ingestion
- •Crowded APM/observability market with open-source alternatives such as Prometheus, OpenTelemetry, and Grafana
Strategic Partnerships
New Relic integrates deeply with AWS services and is available via the AWS Marketplace, enabling customers to monitor AWS workloads and services with native telemetry integrations.
Provides integrations and extensions for monitoring Azure infrastructure and services, including Azure-native telemetry sources.
Offers integrations for Google Cloud services and Kubernetes workloads, enabling full-stack observability across GCP environments.