Think of ServiceNow’s generative AI as putting a smart assistant inside your IT and customer service portal that can read tickets, your knowledge base, and system data, then talk to users, draft replies, summarize issues, and even kick off workflows automatically—without agents or employees doing everything manually.
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Executive brief, technical architecture, and market positioning for this use case.
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Executive brief, technical architecture, and market positioning for this use case.
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Executive brief, technical architecture, and market positioning for this use case.