Customer ServiceRAG-StandardEmerging Standard

Now Assist

Now Assist is like an AI super-assistant built directly into ServiceNow that helps employees and agents answer questions, resolve tickets, and complete workflows much faster by understanding natural language and surfacing the right information or actions automatically.

9.0
Quality
Score

Executive Brief

Business Problem Solved

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Value Drivers

Value Driver 1Value Driver 2

Strategic Moat

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Executive brief, technical architecture, and market positioning for this use case.

Customer Service — $499/yrAtlas Pro — $1,499/yr
Executive Brief•Technical•Market Signal

Technical Analysis

Model Strategy

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Data Strategy

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Implementation Complexity

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Scalability Bottleneck

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Executive brief, technical architecture, and market positioning for this use case.

Customer Service — $499/yrAtlas Pro — $1,499/yr
Executive Brief•Technical•Market Signal

Market Signal

Adoption Stage

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Differentiation Factor

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Key Competitors

Company ACompany B
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Executive brief, technical architecture, and market positioning for this use case.

Customer Service — $499/yrAtlas Pro — $1,499/yr
Executive Brief•Technical•Market Signal

Part of Application

Customer Service Automation

97 use cases in this application

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Source

https://www.servicenow.com/community/now-assist/ct-p/now-assist