AI Work Order Triage & Routing
The Problem
“Slow, inconsistent maintenance work order triage”
Organizations face these key challenges:
1
Unstructured, incomplete work order descriptions lead to repeated follow-ups, delays, and incorrect prioritization of safety-critical issues (e.g., leaks, gas smells, no heat).
2
Manual routing depends on individual coordinator knowledge of building systems, technician skills, vendor coverage, and property-specific rules—creating inconsistency across sites and shifts.
3
High reassignments and duplicate tickets increase truck rolls, overtime, and vendor costs while degrading SLA compliance and resident/tenant experience.
Impact When Solved
30–60% reduction in manual triage time per work order through auto-categorization, priority scoring, and structured data extraction (asset, location, symptoms).20–40% faster dispatch and 25–50% fewer misroutes by matching tickets to the best technician/vendor based on skill, availability, property rules, and historical outcomes.