AI Customer Service Chatbots
AI Customer Service Chatbots handle live customer inquiries through automated, conversational interfaces across web, mobile, and in-app chat. They deflect routine tickets, provide instant answers, and can escalate seamlessly to human agents, improving response times and CSAT while lowering support costs. Businesses gain scalable 24/7 support that reduces queue volumes and frees agents to focus on high‑value interactions.
The Problem
“24/7 customer support deflection with accurate answers and seamless escalation”
Organizations face these key challenges:
High volume of repetitive tickets (order status, returns, password resets) clogging queues
Inconsistent answers across agents and channels leading to low CSAT and re-contacts
Slow onboarding for new agents and long handle times due to scattered knowledge
Escalations lack context, forcing customers to repeat themselves